But remember - it takes sugar to catch flies
But first, a note about calling
Amazon.com customer service.
Remember when calling
Amazon.com customer service that you've got something in common with the representative you'll talk to on the phone. You've both been put in a crappy situation by the management of Amazon.
Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time. After you finally find it, you call the number and then are put on hold for quite a while as well. Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.
But that rep is also feeling the effects of Amazon's decision. The person on the phone isn't a member of management with decision-making power. They're somebody that needed a job, and they took this one. Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. It's got to make their job really hard. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? I'd hate to come to work!
So, when you call, try to keep in mind that you and your customer service rep are in the same boat. You can bet that they're having a terrible day.
Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for. Happy shopping!
The numbers!
US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335
E-mail:
orders@amazon.com (I think this will still work, but no guarantees)
http://clicheideas.com/amazon.htm
