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Answers
Answer from baldrick
5 people found this helpful

This apple site should solve your problem, could be several things


Can't see your iPod in iTunes or Windows Explorer? Remember these five basic suggestions when you run into a problem with your iPod. If one of the following doesn’t help, read on for solutions to specific problems. If Windows sees the iPod but iTunes 7 does not, then see this article first.
Tip: Check Device Manager first (right-click on My Computer, choose Manage, and then select Device Manager). If no devices appear in the Windows Device Manager, go here.

Before starting, make sure your iPod is fully charged and then toggle the Hold switch on and off.
Products Affected

iPod, Windows, Windows Explorer
Resolution
Reset, Retry, Restart, Reinstall , Restore

Click here to go through the 5 R's of iPod troubleshooting, which most of the time will solve your problem. If you're still experiencing the issue after going through each of the steps, then continue on for more suggestions.
Still can't see your iPod?

Several things could keep iPod from appearing in iTunes or Windows Explorer. The most likely causes are listed below—you'll find information for both USB and FireWire (IEEE 1394) iPod connections. Check each one starting from the top of the list to see if that is what's keeping iPod from appearing.
iPod appears in Windows Explorer but not in iTunes 7 or later

If your iPod shows up in My Computer, but iTunes doesn't recognize it, there may be a software conflict, or iPod Service didn't load. You may see an "iPod Service Error" alert or a "Please Reinstall iTunes" message.

If you see either of these messages, try the solutions in this article to resolve the issue.
Laptop or portable connecting via USB?

See iPod not recognized when connected to Windows laptop over USB for more information.
Your computer doesn't meet iPod system requirements

Make sure that your computer meets the system requirements to use iPod for Windows.
Your iPod displays an exclamation point folder or sad iPod icon

If your iPod displays a folder with an exclamation point icon or a sad (unhappy) iPod icon on its screen, or if your iPod doesn't appear in iTunes or My Computer, follow these instructions to resolve the issue.
Your iPod isn't formatted for Windows

iPod for Windows Software only recognizes iPod for Windows. You cannot use iPod for Macintosh with a Windows PC. To see which platform your iPod is formatted for, follow these instructions.
Your iPod isn't connected to a high-power USB port

If you're connecting an iPod, iPod mini, or iPod shuffle to your Windows computer, make sure that you're connecting it to a high-power USB 2.0 port on your computer (not a low-power one such as the USB port on your keyboard or bus-powered USB hub).

Typically, USB 2.0 high-power ports are located directly on your computer. Try connecting your iPod to another USB port on the computer (or to a self-powered USB 2.0 hub that's connected to a high-power USB 2.0 port on your computer) if the computer still doesn't recognize your iPod. Alternatively, if your computer has a FireWire connection, try using that instead.

If you're connecting an iPod, iPod mini, or iPod shuffle to a Windows laptop computer through USB, connect the laptop to a power outlet before connecting your iPod.
You're not using a WHQL-certified IEEE 1394 card

If you have a FireWire (IEEE 1394) card installed in your computer and are using it to connect your iPod, make sure that the card is Windows Hardware Quality Labs (WHQL) certified. If it isn't, your iPod may not be recognized, or you may not be able to send music to the iPod.

If you're not sure about your card's WHQL certification, check the inbox material that came with your FireWire card or contact the card's manufacturer. You can view a list of WHQL-certified cards on the Windows Hardware Compatibility List website. To view this:

1. Go to the Windows Hardware Compatibility List website.
2. Enter All Products in the "Search for" field.
3. From the Product Categories pop-up menu, choose 1394 Controller.
4. Click the Search Now button.

Note: Windows XP information is not listed on the initial search screen, but is listed when you click on an individual card.

You can also check the list of recommended FireWire and USB cards that have been tested by Apple with iPod and Windows XP. (Apple sells FireWire cards that are compatible with iPod at the Apple Store.)

To rule out an issue with your FireWire card, try connecting a different FireWire device to the card to see if your computer recognizes it.
Your connections aren't secure

Make sure that there is nothing in or blocking your computer's USB (or FireWire) port, and that the cable connections to your iPod and computer are secure.

Note: If you're using an iPod shuffle (Second Generation), make sure the iPod is inserted securely in the iPod shuffle Dock.
Your iPod cable is faulty

1. Make sure that you are using the cable that came with your iPod. Some third-party cables may not work properly with iPod.
2. Make sure that nothing is in or blocking your computer's USB or FireWire port.
3. Check the connections to make sure that the cable is completely plugged in.
4. Try another known-good FireWire or USB through Dock Connector cable if available.

If swapping out your old cable for another resolves the issue, then your original cable should be replaced.
Your iPod isn't charged or getting power

Your iPod must have enough of a charge for your computer to recognize it. Connect your iPod to its power adapter or to a high-power port on your computer to charge your iPod if the battery is depleted. If you have an iPod nano, click here for more information. If your iPod is connected through FireWire but isn't getting power from the FireWire bus, your computer may not recognize it.
Your computer's port may be faulty

If another FireWire or USB port is available on your computer, try connecting your iPod to it. If you are using FireWire and have a USB cable to connect to the iPod, try using USB instead. If you are using USB and have a FireWire port and cable to connect to the iPod, try using FireWire instead.

If your computer recognizes your iPod after trying a different port, the original port could be faulty.

Note: iPod will not automatically wake up if you connect it to a 4-pin FireWire port. You must press the Select button (the wheel's center button) on the iPod to wake it from sleep.
Windows confuses iPod with network drive

If the drive letter after iPod ("E" in most cases) is mapped to a network drive, both Windows Explorer and iTunes may exhibit strange behavior in relation to the iPod (including preventing iPod from appearing. See "Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear" for more information.
There's a conflict in the FireWire chain

Your computer may not recognize your iPod if there's a device conflict in the FireWire chain. To see if this is the case:

1. Disconnect all devices from your computer's FireWire ports.
2. Connect your iPod to your computer's FireWire port.

If your computer recognizes your iPod, you should troubleshoot for FireWire device conflicts.
Your computer needs to be restarted

Sometimes simply restarting your computer can resolve issues.
Your FireWire card isn't recognized by Windows

Make sure that Windows recognizes your FireWire card. Follow these steps to find out if Windows sees your card.
Third-party software may be causing conflicts

Some third-party software (such as security software) may prevent your computer from recognizing your iPod. Try adjusting the settings of such software, or temporarily disabling it, to see if that resolves the issue.
Your iPod hard disk's format is damaged or was altered

If you reformatted the hard disk on your iPod, or if something has damaged or altered the disk's format, iTunes or My Computer may not recognize iPod. To resolve this issue, you may need to restore iPod.

Warning: The restore process will delete all of your songs and files on the iPod. This process cannot be undone. Always make a backup of your important data before restoring your iPod.
iPod Software needs to be installed or reinstalled

Download and install the latest version of iTunes.
There may be an issue with your computer

If another computer is available, verify that the same issues happen with the other computer. If the other computer recognizes your iPod, you may want to troubleshoot for issues with your original computer.
Your iPod needs service

If after following these steps your computer still doesn't recognize iPod, see the iPod Service website to arrange for service.

Sources: http://support.apple.com/kb/TS1369?viewlocale=en_US

 

Answer from inspect261
2 people found this helpful

Below are the 5 R's that apple suggests you do to fix the problem.


* Step 1: Make sure your iPod is fully charged
* Make sure your iPod is fully charged and then toggle the Hold switch on and off


Reset
To reset your iPod:

* 1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
* 2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Tip:
o If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
o If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

Retry
Retry your iPod with a different USB port on your computer, not a USB port on your keyboard or hub.


Restart
Restart your computer, and make sure that you have the latest software updates installed.
Note:

* To update your Windows software, select Windows Update from the Tools menu of Internet Explorer.
* To update your Mac OS software, select Software Update from the Apple menu.


Reinstall

* To update and reinstall your iPod software, first download the latest version of iTunes.
* Next, open the new version of iTunes and connect your iPod to your computer.
* Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.


Restore

* Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
For Windows:

* 1. Make sure you've reinstalled the latest version of iTunes.
* 2. Open iTunes, and then connect your iPod to your computer.
* 3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
* 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
* 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
o Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
o Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
o Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
o Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
* 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
* 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
* 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:
* 1. Make sure you've reinstalled the latest version of iTunes.
* 2. Open iTunes, and then connect your iPod to your computer.
* 3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
* 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
* 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
o Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
o Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.
o Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
o Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
* 6. A message will appear prompting you to enter an administrator's name and password.
* 7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
* 8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
* 9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Sources: http://www.apple.com/support/ipod/five_rs/ipod5gen/#

 

Answer from newuser12515832

You can try resetting it...


You can try resetting your iPod:

1. Slide the HOLD button ON, then OFF.
2. Press both the MENU and CENTER buttons together for 5-10 seconds.
3. The Apple logo should show up for a few seconds.


If that doesn't work, make sure the "iPod service" is running.
See: http://support.apple.com/kb/TS1363

If all else fails, try one of the things here: http://support.apple.com/kb/TS1369
Sources: my opinion